policies & terms of use | home
Embroidery, Screenprinting and Promotional Products
About Us
Products & Services
Contact Us
Call: 401 - 333 - 4472
Content Photo Sample

Policies & Terms of Use



By signing this document you agree to the following terms and understand that you are placing an order for goods and/or services.  You agree to be legally bound and to abide by the following terms. If you do not agree to these terms, this transaction is null and void. Impact Custom Apparel LLC reserves the right, at any time, to change, modify, alter, or update the terms and conditions, as deemed necessary. By accepting this document, you also agree to follow the terms and conditions set forth by those changes. Any changes or modifications are effective immediately upon notice thereof, as published and/or posted within this document or on our web site.


Privacy Policy

Impact Custom Apparel LLC respects your privacy. Impact Custom Apparel LLC does not buy, sell, rent, lease, hock, barter, donate, or share personal information, email addresses or identifiable information regarding its customers in any way. Any information collected regarding our customers is held with the utmost care and security and will not be used outside Impact Custom Apparel LLC without your notification and permission.


Returned Checks

Impact Custom Apparel LLC charges a $25.00 fee for any returned checks. Any fees, legal or non-legal, occurred in the collection process will be charged to the party responsible. Orders placed using credits cards/debit cards are subject to this policy.


Order Acceptance

Impact Custom Apparel LLC reserves the right, without prior notification, to refuse service to any one or limit the order quantity on any items we deem necessary. Verification of information prior to the acceptance or any order may be required. No international orders will be accepted.


Order Cancellations and Returns

Blank merchandise orders may be cancelled before shipment is made. These items usually ship within 3 business days from the order date. A 15% restock charge will apply on cancelled blank merchandise orders. 85% of the order cost will be credited to the customer’s credit card upon receipt of order cancellation. A request to cancel a blank merchandise order may be called in to 401-333-4472.

Embroidered, decorated, or personalized items may only be cancelled prior to production. A 15% restock charge will apply on cancelled orders prior to their decoration. 85% of the order cost will be credited to the customer’s credit card upon receipt of order cancellation. Requests to cancel a decorated merchandise order may be called in to 401-333-4472. 

We strive to satisfy our customers and will make every effort to correct our mistakes. Decorated items cannot be accepted for return unless defective, damaged or incorrect items shipped. Samples to verify color and sizing are available for inspection by customer prior to placing final order. Call or write within 7 days of receipt of defective decorated or any blank merchandise for a Return Merchandise Authorization (RMA) number which must be clearly labeled on the outside of the box of any authorized returns. Any items returned without an authorization number will not be credited or returned. Return shipments are at customer’s expense. Shipping charges are non-refundable.  Returns should be addressed as follows:

RMA # __________________
30 Industrial Road, Cumberland, RI 02864


Right to Use Trademarks

The customer represents and warrants to Impact Custom Apparel LLC that he/she has the right to use, copy and distribute each trademark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illusion of any person or any other intellectual property in the way it is to printed on, sewn, or otherwise applied to the products ordered by the user or customer from Impact Custom Apparel LLC.

The user/customer warrants that, in obtaining the material and submitting it to Impact Custom Apparel LLC for reproduction, he/she has not violated the property rights of a third party. The user/customer further agrees to indemnify and hold harmless Impact Custom Apparel LLC and its owners, officers, employees and agents from any suit, demand, claim, loss, liability, damage or expense made against Impact Custom Apparel LLC by reason of breach of this warranty, and also agrees to pay any judgment or settlement offer resulting from any suit, demand, or claim and to pay any attorney's fees incurred by Impact Custom Apparel LLC in defending against any such suit, demand or claim.  The burden of determining that any material is not protected by trademark or other proprietary right rests with the user/customer. The user/customer is solely responsible for obtaining proper permissions and licenses, except as may be permitted by copyright law, from third parties whose rights may be violated or infringed upon by the use of any material protected by trademark, service mark, copyright or other proprietary rights.

A customer may not use any logo or other graphic material in a manner that may infringe upon copyright, trademark, service mark or other proprietary mark.  A customer also may not use any logo or trademark in a vulgar, libelous, disparaging or otherwise unlawful manner.  Impact Custom Apparel LLC assumes no responsibility for damages or any wrongdoing that the customer may cause using a logo, trademark or copyrighted item. The customer further agrees to indemnify and hold Impact Custom Apparel LLC harmless from and against any suit, demand, claim, loss, liability, damage or expense made against or incurred by Impact Custom Apparel LLC by reason of the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on, sewn or otherwise applied to merchandise ordered or purchased by the customer through Impact Custom Apparel LLC.

I understand and accept the terms of this agreement.

Print Name: _______________________________________

Signature: __________________________ Date: _________



“In the Golf business, the small guy is sometimes over-looked by the large vendors. Impact has been responsive to our needs and it has been a pleasure working with them. I would recommend Impact highly."

Michael Albrecht
PGA Professional
Glen Ellen Country Club